This policy explains how payments and refunds work for projects and contracts with Nextrobic Technologies.
Project work
- Advance payments for milestones that have not started are refundable in full if you cancel.
- Milestones that have been delivered and approved are not refundable.
- For a milestone in progress, you pay only for the work completed, and receive that work.
One-year and two-year contracts
- Contracts are billed monthly in advance. The current month is not refunded.
- If we fail to meet the agreed service levels, service credits are applied to your next invoice.
- Early termination terms are set out in your signed contract.
Third-party costs
Cloud hosting, domains, app store fees, SAP licences and other third-party costs paid on your behalf are not refundable by us, but we will help you cancel or transfer them.
How to request a refund
Email robic@nextrobic.in with the invoice number. Approved refunds are returned to the original payment method within 10 business days.
Questions about this document? Write to support@nextrobic.in.